Ticket Panels

1. Begin by using /admin-ticket panel create command and give the panel a name.

   
2. The following wizard will pop up where you can configure all settings related to the ticket panel

   
3. Choose ticket panel Category and Support Role to be mentioned when the ticket is created as shown below

   
4. Click on Config button to choose

• Ticket Channel Name: Name of the channel created when users click on the create ticket button.

• User Max Tickets Open: Maximum number of allowed tickets for a single user in this panel.

• then click Submit

  

1. Click on Welcome Message button to configure welcome message embed when a user creates a ticket

• Embed Title

• Embed Description

• Embed Hex Color

• Embed Footer

• Embed Image

• then click Submit

  

1. If you have Quarky Custom Forms feature enabled in your server, you can connect forms with different types of questions to be answered by the user after creating a ticket. For that, Click on Form button as shown below and choose the associated form panel with this ticket panel. Refer to Form Panel

   
2. Click Save

   
3. As you can see, after you click Save on the ticket panel. You can now edit it again using Edit button or delete it using Delete button.